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Terms of Service
Last updated: 2026-05-27
These Terms of Service ("Terms") govern your access to and use of the Orova platform at orova.vn (the "Service"). By using the Service, you agree to these Terms.
1. Eligibility and accounts
You must be at least 18 years old and have the authority to accept these Terms for yourself or the organization you represent. You are responsible for all activity under your account and for keeping your login credentials secure; notify us promptly of any unauthorized use.
2. The Service
Orova is a marketing platform that connects to your advertising, analytics, and website accounts to monitor performance, generate reports, and help you optimize campaigns. Orova works on top of the platforms you connect (such as Google, Meta, and TikTok); it does not replace them, and your use of each connected platform remains subject to that platform's own terms.
3. Acceptable use
Do not use the Service to break the law or the policies of platforms you connect, infringe the rights of others, send spam, scrape or copy protected content without permission, attempt unauthorized access, or interfere with the Service's operation. We may suspend or limit accounts that put the platform, other customers, or connected platforms at risk.
4. Your content and connections
You keep full ownership of your content, your website, and any accounts you connect. By connecting them, you grant Orova the permissions needed to carry out work on your behalf, strictly within the scope you approve, and you confirm you are authorized to grant that access. You can revoke any connection at any time.
5. AI automation and results
Orova uses AI to analyze your data and to suggest or, where you enable it, carry out optimizations such as adjusting budgets, bids, and targeting. You decide which assistants and actions are enabled and can keep any action advisory-only. You are responsible for reviewing changes applied to your accounts. While we work to improve your results, Orova does not guarantee any specific marketing outcome, ranking, traffic, conversion, or revenue, as these depend on factors outside our control.
6. Plans and Quota
Quota is the unit you spend when Orova runs AI for you; the quota included with each plan is shown inside your account. Plans renew automatically each billing cycle until you cancel. You may upgrade, downgrade, or cancel at any time from Settings.
7. Payment, renewal, and refunds
Payments are processed through PayPal. When you upgrade mid-cycle, you pay the prorated difference for the days remaining, and the next cycle is billed at the new plan price. Subscriptions renew automatically until cancelled. Amounts already paid for the current cycle are non-refundable, except where the law requires otherwise. You are responsible for any taxes that apply.
8. Third-party services
The Service relies on third-party platforms such as Google, Meta, TikTok, and PayPal. Your use of those platforms is governed by their own terms, and they may change, limit, or discontinue their APIs at any time. We are not responsible for the acts, omissions, availability, or policy changes of third parties, which may affect features that depend on them.
9. Intellectual property
Orova and its software, design, trademarks, and content are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, resell, reverse-engineer, or create derivative works from the Service except as permitted by law.
10. Service availability and disclaimers
We work to keep the Service running reliably, but it is provided on an 'as is' and 'as available' basis, without warranties of any kind. Some features may still be in development and are clearly marked as such. We do not warrant that the Service will be uninterrupted or error-free.
11. Limitation of liability
To the extent permitted by law, Orova's total liability under these Terms is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data.
12. Indemnification
You agree to indemnify and hold Orova harmless from claims, losses, and expenses arising out of your content, your use of the Service, your connected accounts, or your breach of these Terms or of any third-party platform's terms.
13. Termination
Either party may terminate if the other commits a serious breach and has not cured it after notice. You can close your account at any time from Settings. On termination, your right to use the Service ends; provisions that by their nature should survive (such as payment, liability, and intellectual property) will continue to apply.
14. Governing law and disputes
These Terms are governed by the laws applicable where Orova operates, without regard to conflict-of-law rules. The parties will first try to resolve any dispute in good faith; unresolved disputes will be submitted to the competent courts of that jurisdiction.
15. Changes, entire agreement, and severability
We may update these Terms; for material changes we will notify active customers by email at least 14 days before they take effect, and continued use after that means you accept the update. These Terms are the entire agreement between you and Orova regarding the Service. If any provision is found unenforceable, the rest remains in effect.
16. Contact
For any questions about these Terms, email contact@orova.vn.