Orova Terms of Service

1. Definitions

In these Terms, capitalised terms have the following meanings.

• Service: the Orova platform at orova.vn, including the website, the web application, the modules, the APIs, and the “OROVA VN” app registered on third-party platforms.
• Account: your personal sign-in profile on Orova, tied to one email address.
• Workspace: a working space inside Orova. Every Workspace has one owner, may have several members, and holds its own data, connections and quota wallet.
• Quota: the unit you spend when Orova runs an AI task or another chargeable task for you. Quota sits in a single wallet shared by every module of the same Workspace.
• Plan: the subscription level you choose for a Workspace. A Plan determines how much quota you get, not which features you may use.
• Your Content: the data, text, images, files, customer lists, documents and any other information you upload to Orova, or that Orova retrieves on your behalf through a Third-Party Connection.
• Third-Party Connection: your authorisation for Orova to access one of your accounts on another platform — such as Google, Meta, TikTok or your own website — usually through OAuth.
• AI Output: any content, analysis, recommendation or action generated or carried out by the AI models inside Orova at your request.

2. Acceptance and eligibility

You must be at least 18 years old and have the authority to accept these Terms for yourself or for the organisation you represent. If you use Orova on behalf of a business, you confirm you are authorised to do so, and "you" in these Terms includes that business.

Creating an Account, signing in, or continuing to use the Service means you accept these Terms. If you do not agree, please stop using the Service.

These Terms cover the whole Orova platform and the "OROVA VN" app. Some modules or features may come with specific rules shown inside the app; where there is a conflict, those specific rules prevail for that module or feature only.

You may use the Service only where the law of your place of residence and the law where you operate allow it, and only if you are not on a restricted-party list under applicable law.

3. Accounts, security and workspace members

You are responsible for everything that happens under your Account and for keeping your sign-in details secure, including two-factor codes if you enable them. An Account is for one person; do not share credentials and do not sign in on someone else's behalf.

The Workspace owner invites members and sets each member's permissions inside the app. The Workspace owner is responsible for how their members use the Service, for the data brought into the Workspace, and for the quota the Workspace spends. Members can only see and act within the permissions granted to them; revoking a permission takes effect as soon as the owner applies it.

If you suspect unauthorised access to your Account, change your password immediately and tell Orova through the Support section in the app. Orova may ask you to verify your identity before acting on sensitive Account requests.

Orova may suspend or limit an Account where there are signs of unauthorised access or fraud, or where the Account puts the platform, other customers, or connected platforms at risk.

4. What Orova provides

Orova is an AI platform for marketing and business operations. It connects to your advertising, analytics and website accounts to monitor performance, generate reports and help you optimise your work. Orova runs on top of the platforms you connect; it does not replace them, and your use of each connected platform remains subject to that platform's own terms.

The Service currently includes these modules:

• Orova SEO — AI SEO software that writes, publishes and optimises content.
• Orova Ads — AI that runs your ads on Google, Meta and TikTok.
• Orova Insight — marketing reports on autopilot by AI.
• Orova CRM — manage leads and your sales follow-up pipeline inside a Workspace.
• Orova Social — publish to social channels, schedule posts and write captions with AI.
• Orova Training — build courses, grade work and issue certificates with AI.
• Orova Recruit — speed up your hiring process with AI.
• Orova Link & QR — QR codes, short links and scan tracking.
• Orova Connect — email inbox and online meeting rooms; AI takes the meeting notes and drafts your emails.

Every Plan gives you full access to all of the modules and features above; Plans differ only in how much quota they include. Orova may add, rename, merge or retire a module; when a module is retired, Orova gives notice in the app before that takes effect.

5. Acceptable use

Use the Service lawfully and in line with the terms of the platforms you connect. The following is prohibited:

• Breaking the law where you operate or where your customers reside, or breaching the policies of the platforms you connect.
• Infringing the intellectual property, privacy or other lawful rights of third parties.
• Sending spam, emailing or messaging people who have not agreed to receive it, or running marketing campaigns you have no lawful basis to run.
• Uploading or processing personal data you have no right to process, or sensitive data beyond the scope you are permitted to collect.
• Collecting, copying or scraping protected third-party content without permission.
• Attempting unauthorised access to systems, accounts or data that are not yours; scanning, probing or circumventing the Service's technical limits without Orova's written consent.
• Overloading, obstructing or disrupting the Service, including through automated tools, bots or abnormal request volumes.
• Reselling, sublicensing or sharing access to the Service with third parties outside your Workspace without a written agreement with Orova.
• Reverse-engineering, decompiling, creating derivative works from, or copying the Service, except as the law expressly permits.
• Using AI Output to create fraudulent content, impersonate others, defame anyone, or seriously mislead readers.

Orova may suspend, limit or terminate Accounts and Workspaces that breach this section, under section 20. Where a breach creates an immediate risk to the platform, other customers or connected platforms, Orova may act first and give notice afterwards.

6. Your content and data

Your Content stays yours. Orova claims no ownership of the data, articles, images, customer lists or other material you bring into the platform.

To operate the Service, you grant Orova a non-exclusive, worldwide, royalty-free licence, for as long as you use the Service, to store, technically copy, process, display and transmit Your Content — solely to provide the Service to you, for example to run the AI tasks you request, build reports, publish to the channels you connected, and keep backups for disaster recovery. This licence does not allow Orova to use Your Content for promotion or to sell it to third parties.

You warrant that you hold the necessary rights to Your Content, including music and third-party material, and that Orova processing it at your request does not infringe anyone's rights.

You may delete Your Content or revoke a Third-Party Connection at any time in the app. When you revoke a connection, Orova stops pulling new data from that source; data already retrieved stays in your Workspace until you delete it or until it is deleted under section 20. How Orova collects and stores data is described in the Privacy Policy.

7. Third-party connections and access

Many Orova features only work once you connect your accounts on other platforms. Authorisation happens through that platform's own OAuth flow, or through an API key you paste into Orova yourself.

Before you connect, the consent screen shows exactly which scopes Orova is asking for. Orova requests only the scopes needed for the features you use and acts only within them. By granting access, you confirm that you are permitted to grant it for that account — including where it belongs to a business or to a client you serve.

You may revoke any connection at any time, either inside Orova or in the app-permission settings of the platform concerned. Revoking a connection may stop the features that depend on it, including scheduled tasks.

Your use of each connected platform remains governed by that platform's own terms, and complying with them is your responsibility. Third-party platforms may change, limit or discontinue their APIs at any time, which may stop an Orova feature working for reasons outside Orova's control.

8. AI output

Orova uses AI to analyse your data and to recommend or, where you enable it, carry out changes such as adjusting budgets, bids and targeting, and drafting and publishing content. You decide which assistants are enabled and which actions stay advisory only.

AI Output is produced by statistical models, so it may be wrong, incomplete, out of date or unsuitable for your situation. Orova does NOT warrant the accuracy, completeness or fitness for purpose of AI Output. You must review AI Output before you use it, especially before publishing it, sending it to customers, applying it to an advertising account, or relying on it for a business decision.

AI Output is not legal, tax, accounting, medical, financial or any other form of professional advice. Where it matters, consult a qualified professional.

You are responsible for the content you publish or send, including content drafted by AI. Orova does not guarantee any particular marketing outcome, ranking, traffic, conversion or revenue, as these depend on factors outside Orova's control.

9. Plans and quota

Every Plan gives you every Orova feature. Plans differ only in how much quota they include; Orova does not lock features behind Plans.

Quota sits in a single wallet shared by every module of the same Workspace: you choose whether to spend it on SEO, Ads, Insight, CRM, Social, Training, Recruit, Link & QR or Connect — it is not pre-split per module. Your remaining quota and spending history are shown in the app.

Each time Orova runs an AI task for you, the matching quota is deducted from the Workspace wallet. You add quota in the following ways:

QUOTA SPENT ON AN AI TASK IS NOT REFUNDABLE, EVEN IF THE TASK RETURNS AN ERROR, IS INTERRUPTED, OR PRODUCES A RESULT YOU ARE NOT HAPPY WITH. The reason is that the cost of calling the AI model is incurred with the model provider the moment the task runs. If you believe quota was deducted because of an Orova system fault — for example the same task charged twice — report it through the Support section in the app so Orova can check and adjust it.

10. Billing, renewal, taxes and refunds

Prices are listed in USD. International payments are processed through PayPal; in Vietnam you may also pay by bank transfer via QR code, converted at Orova's system exchange rate at the time of payment.

Monthly Plans renew automatically each billing cycle until you cancel. You may upgrade, downgrade or cancel at any time in Settings; cancellation takes effect from the next cycle and you keep the cycle you have already paid for. If you upgrade mid-cycle, you pay the prorated difference for the days remaining, and the next cycle is billed at the new Plan price.

Amounts already paid for the current cycle are non-refundable, except where applicable law requires otherwise. For payments made in Vietnam by bank transfer: these payments are non-refundable, one-time (no auto-renewal), and Orova is not responsible for transfers sent with a wrong memo, a wrong amount, or to a wrong account. If a transfer cannot be matched automatically, send the proof of payment through the Support section in the app so Orova can reconcile it.

Listed prices exclude taxes, bank charges and payment-processor fees unless stated otherwise. You are responsible for any taxes that apply to you.

Orova may change its prices. A price change never applies to a billing cycle you have already paid for; for renewing Plans, Orova gives at least 14 days' notice before the first cycle at the new price, so you have time to keep or cancel.

If a payment fails or is reversed by a bank or payment processor, Orova may suspend the paid parts of the Workspace until the amount is settled.

11. Third-party services

The Service depends on third-party platforms, including Google, Meta, TikTok, LinkedIn, Telegram, Zalo, PayPal, and the banks and transfer-reconciliation gateway (SePay).

Your use of those platforms is governed by their own terms. They may change, limit or discontinue their APIs, change advertising policies, change data rate limits, or restrict your account under their own standards.

Orova is not responsible for the acts, omissions, availability or policy changes of third parties, nor for their moderation or ad-disapproval decisions. Where a third-party change stops an Orova feature working, Orova works to adapt within a reasonable time and gives notice in the app.

Orova is not a payment institution. Transaction processing, fraud prevention and payment disputes are handled by your payment processor and your bank, under their terms.

12. TikTok — the "OROVA VN" app

Orova's TikTok integration is provided through our app registered on TikTok for Developers under the name "OROVA VN".

By connecting a TikTok account you authorise "OROVA VN" to access your TikTok profile, account statistics and public video list and, if you use publishing, to upload and publish to your TikTok account the content you create or schedule in Orova.

You are responsible for the content you publish through "OROVA VN" and for holding all rights to it, including music and third-party material. Your content and your use of TikTok must comply with TikTok's Terms of Service, Community Guidelines and any branded-content or commercial-content disclosure rules that apply to you.

Orova publishes only on your instruction and is not responsible for TikTok's moderation decisions, reach, availability or API changes.

You may disconnect at any time in Orova or in TikTok's app-permission settings. How we handle TikTok data is described in section 11 of our Privacy Policy.

13. Rules for using Orova Bot

When you use Orova Bot, you are the data controller for your lists and you agree to:

• Use it only for lawful business purposes — finding partners, business customers and professionals relevant to your product or service.
• Not buy, sell, rent or publish lists — Vietnam's Law on Personal Data Protection No. 91/2025/QH15 (Article 7) prohibits buying and selling personal data.
• Follow anti-spam and data protection laws where you operate and where your recipients live — for example, Vietnam's Law on Personal Data Protection No. 91/2025/QH15 and Decree 356/2025/ND-CP, the GDPR in the European Union, and CAN-SPAM in the United States. Every email or message must say clearly who you are, which public source you got their details from (every row links to its source), and how to opt out.
• Handle requests from people you contact that arrive at the business mailbox you connected to Orova Connect (asking for the source, correction, deletion or no further contact) within the legal deadline, and use the "Delete and block" button to remove them from your workspace so they are not collected or contacted again. Orova keeps no copy of your lists, so it cannot handle these requests for you.
• Decide yourself which leads go into Contacts — "To contacts" and "Automation" only copy data from Orova Bot into Orova Connect Contacts inside your own workspace, based on your choices or the rules you set; the data does not leave the workspace. Every email, message or call you send afterwards is yours and is covered by the commitments in this section.
• Not use lists to harass, defraud, impersonate or send unlawful content; track or profile individuals beyond a business purpose; or make employment, credit, insurance or housing decisions based on AI assessments.
• Check before you rely on it — public data can be outdated or wrong, and AI assessments are suggestions only.

Orova only provides the tool. Your lists live in your workspace; Orova keeps no separate copy, does not merge lists across workspaces and does not sell the data. Deleting a row, a list or the workspace deletes the related Orova Bot data with it (see Privacy Policy section 17).

Quota: Orova Bot charges quota based on the actual cost of each run (searching, reading pages, AI scoring), not on the number of leads found. AI scores reused from the cache are not charged. The no-refund rule in section 9 applies to Orova Bot.

Orova may suspend Orova Bot or your account if we receive a well-founded complaint about misuse, and is not responsible for how you use a list after you download it or move it out of Orova.

References: Law on Personal Data Protection No. 91/2025/QH15 (https://mps.gov.vn/chinh-sach-phap-luat/co-so-du-lieu-van-ban/luat-bao-ve-du-lieu-ca-nhan-1753688803) · GDPR (EU) 2016/679 (https://eur-lex.europa.eu/eli/reg/2016/679/oj) · CAN-SPAM — FTC compliance guide (https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business)

14. Rules for using Orova CRM

Orova CRM stores your customer data: names, phone numbers, emails, companies, custom fields defined by your workspace, notes, attachments, activity history, deals, orders, quotes and staff targets. When you use Orova CRM, you are the data controller for this data and you agree that:

• The customer data in your CRM is yours. You are responsible for having a lawful basis to collect and store each person's details (for example, their consent, or an existing transaction or contract with you) under the law where you operate and where they live.
• You will not use the CRM to send spam. Follow-up emails go out from the mailbox you connected in Orova Connect and always include an unsubscribe link; when a recipient unsubscribes, Orova records the time and stops sending to that address. You must not try to email anyone who has unsubscribed again.
• Permissions are decided by the workspace owner: who belongs to which permission group, which departments' customers they can see and what they can do. You are responsible for the access you grant and for what workspace members do.
• Excel import and export only run when you choose to start them. You are responsible for where an imported file comes from and for protecting any file you export out of Orova.
• AI features in the CRM (customer analysis, classification, document drafting) only process the content you ask them to, and charge quota based on the actual cost of each call; results are suggestions for you to review (see section 8).
• Deletion: anyone with delete permission, or the workspace owner, can delete customers, notes and files. When a workspace is closed, CRM data is handled under section 20.

Orova only provides the tool, does not sell your customer data and does not merge data across workspaces. Orova may suspend email sending or your account if we receive a well-founded complaint about spam or misuse of data.

15. Intellectual property and feedback

Orova and its software, source code, design, interface, trademarks, logos, documentation and Orova-created content are owned by Orova or its licensors and are protected by law.

While you use the Service, Orova grants you a limited, non-exclusive, non-transferable and revocable right to use the Service for your own internal operations or those of the business you represent. Beyond that, you may not copy, modify, resell, reverse-engineer or create derivative works from the Service, except as the law expressly permits.

You may not remove or obscure copyright notices, trademarks or legal notices in the Service, and you may not use the Orova name or logo in a way that suggests you are Orova or an official Orova partner without a written agreement.

If you send feedback, feature suggestions or bug reports, Orova may use them freely to improve the product, without payment and without creating any obligation to you. Feedback is not treated as your confidential information unless you say so explicitly.

If you believe content on Orova infringes your intellectual property rights, send a notice with supporting evidence through the Support section in the app or to contact@orova.vn.

16. Beta features

Some features may be offered as experimental, preview or beta features and are clearly marked as such in the app.

Beta features exist so you can try them and give feedback. They may be unstable, change without warning, or be withdrawn entirely without any commitment. Data created inside a beta feature may not be preserved when that feature changes or is withdrawn.

You choose whether to use a beta feature, and you should not build a high-stakes process on one without a fallback. AI tasks run inside a beta feature still consume quota under section 9.

17. Availability, maintenance and disclaimers

Orova works to keep the Service running reliably and to fix incidents within a reasonable time. Orova does not commit to a specific uptime figure under these Terms.

Orova may carry out scheduled or emergency maintenance, deploy updates, or suspend part of the Service to handle a security incident. For planned maintenance likely to cause significant disruption, Orova gives notice in the app beforehand. Background or scheduled tasks may be interrupted during maintenance; check their results once the Service is back.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, FULLY SECURE, OR WILL PRODUCE ACCURATE RESULTS. STATUTORY RIGHTS THAT CANNOT BE EXCLUDED BY LAW REMAIN UNAFFECTED.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OROVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF OROVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OROVA'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS EXCEED THE AMOUNT YOU PAID OROVA IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITS ABOVE APPLY EQUALLY TO DAMAGES ARISING FROM AI OUTPUT, FROM CHANGES OROVA APPLIES TO YOUR CONNECTED ACCOUNTS UNDER THE SETTINGS YOU ENABLED, AND FROM THE ACTS OR OUTAGES OF THIRD-PARTY PLATFORMS.

Nothing in this section excludes liability that applicable law does not allow to be excluded, such as liability for wilful misconduct or fraud.

19. Indemnification

You agree to indemnify and hold Orova and its personnel harmless from any third-party claims, damages, liabilities, court costs and reasonable legal fees arising from:

• Your Content, including AI-drafted content that you published or sent.
• Your use of the Service, or the use of the Service by members of your Workspace.
• The accounts you connected and the scopes of access you granted to Orova.
• Your breach of these Terms, of the law, or of the terms of any third-party platform.
• Any claim that Your Content infringes someone else's intellectual property or privacy rights.

Orova will notify you of any such claim within a reasonable time and will cooperate reasonably with you in handling it. Orova may choose its own counsel and take part in defending its interests at its own cost.

20. Suspension, termination, data export and deletion

You may stop using the Service, cancel your Plan, or close your Account at any time in Settings.

Orova may suspend or terminate your access if you seriously breach these Terms and do not fix it after notice, if there are signs of fraud or a security risk, or if the law requires it. Where the risk is immediate, Orova may suspend first and give notice afterwards. Notice is sent to the email address on your Account.

Before closing a Workspace, export your data using the export functions available in the app. After a Workspace is closed or terminated, Orova holds the data in a pending state for 30 days so you can still request an export through the Support section in the app; after 30 days the data is deleted or anonymised, except where Orova must retain it by law or to resolve a dispute.

On termination, your right to use the Service ends, connections are disconnected, and any quota left in the wallet expires and is not convertible into money. Amounts already paid for the current cycle are non-refundable under section 10.

Sections 6, 9, 10, 15, 18, 19, 21 and 22 survive termination.

21. Governing law and disputes

These Terms are governed by the laws applicable where Orova operates, without regard to conflict-of-law rules.

In the event of a dispute, the parties will first try to resolve it in good faith. Send your dispute notice through the Support section in the app or to contact@orova.vn, setting out the issue, the timeline and the outcome you are seeking; the parties will then negotiate for 30 days from the date the notice is sent.

Disputes not resolved by negotiation will be submitted to the competent courts of the jurisdiction where Orova operates.

Consumer rights that the law of your place of residence grants you on a mandatory basis are not affected by this section.

22. Changes, entire agreement and contact

Orova may update these Terms. Updates are published on this page with an effective date. For material changes, or changes that are unfavourable to you — for example a change to how quota is calculated, a change to payment conditions, or a narrowing of your rights — Orova notifies active customers by email at least 14 days before the change takes effect, and shows a notice in the app. Continuing to use the Service after the effective date means you accept the new version; if you do not agree, cancel your Plan and stop using the Service before that date.

These Terms, together with the Privacy Policy and any feature-specific rules shown in the app, are the entire agreement between you and Orova regarding the Service, and replace any earlier understanding on the same subject. If any provision is found unenforceable, it is narrowed to the minimum extent necessary and the rest remains in full effect. Orova not enforcing a right on one occasion does not waive that right.

You may not assign your rights or obligations under these Terms without Orova's written consent. Orova may assign them in the context of a merger, acquisition or corporate restructuring.

Orova is a self-service product: you sign up, switch features on, configure and run everything yourself in the app. Send any question, technical request or complaint through the Support section in the app; legal matters go to contact@orova.vn.

The English version of these Terms is the binding version; translations are provided for convenience.