Getting started with
Orova.

Follow this order

• 1

  Fill in the four fields. On the Create your account page, fill in Full name, Email, Password and Confirm password. A password shorter than 8 characters is rejected as soon as you submit.

  

• 2

  Tick the terms and clear the anti-bot check. Tick the box to agree to the terms. If an anti-bot check appears, click it and wait for the checkmark. Until it is done, Orova says: Please complete the anti-bot verification and try again.

  

• 3

  Click Sign up free. Click Sign up free. The screen moves to the Check your inbox page, and Orova sends a verification email to the address you entered.

  

• 4

  Open your inbox and click the link. Open the email from Orova and click the verification link. Your browser reopens Orova and shows the Verification successful page. From here you are signed in automatically.

  

Sign in

• 1

  Enter your email and password. On the Sign in page, enter the email you verified and your password. If an anti-bot check appears, clear it first.

  

• 2

  Click Sign in. Click Sign in. Orova takes you straight to work: no workspace yet and it opens the page for creating one; you already have one and it opens the workspace you used most recently.

  

Reset your password in three steps

• 1

  Click Forgot password?. On the Sign in page, click the Forgot password? link. The Forgot password page opens with exactly one email field.

  

• 2

  Enter your email and send. Enter the email you signed up with and click the send button. Orova sends a message with a password reset link. Open your inbox and click that link.

• 3

  Set a new password. The Set a new password page opens. Type a new password of at least 8 characters, type it again, then save. You can now sign in with the new password.

Create a workspace

• 1

  Open the workspace creation page. The Create your first workspace page has exactly one field: Workspace name. Below it is the reminder: You can change this later.

• 2

  Name it. Type your brand or company name, between 2 and 160 characters. The hint inside the field suggests: e.g. Coffee Brand A. Anything too short or too long is rejected.

• 3

  Click Create workspace. Click Create workspace. Orova generates the ID code from the name you just entered, then opens the new workspace. This takes a second or two.

• 4

  Look around the hub page. Open the hub page to see every module as a grid of cards. Each card shows the module name, a one-line description, a status label and the Open module button.

  

Using the menu bar

• 1

  Look at the top bar. The bar lists, in order, Chat, Orova Ads, Orova SEO, Orova Insight, Orova Link & QR, Orova Recruit, Orova Training. Click an item to open that module.

  

• 2

  Hover to see what is inside. Hover over a module, for example Orova Ads. A panel drops down listing its inner screens. Click the screen you need directly, instead of entering the module and hunting for it.

  

• 3

  Read the right end of the top bar. The right end shows the workspace's remaining quota and the notification bell. The quota figure updates itself after each AI task — no need to reload the page.

  

• 4

  Switch workspace when you need to. Click the workspace name in the top bar to open the list, then pick another workspace. The page reloads with the data of the workspace you chose.

  

Declaring your workspace details

• 1

  Rename the workspace. On the Info tab, edit the Workspace name field and save. This name appears everywhere in Orova. The Workspace ID field next to it is read only, with the reminder: Permanent identifier — cannot be changed.

  

• 2

  Write the business description carefully. In the Business description field, spell out your industry, your products or services, and your target customers. The clearer you are, the closer the AI's output lands to your actual business. A few sentences are enough.

• 3

  Upload a logo. Click Upload logo and pick a PNG, JPG, WEBP or SVG image under 2 MB. Files in the wrong format or too heavy are rejected with an error. To drop the logo, click Remove logo, use the first letter.

• 4

  Fill in the company profile. Scroll to the Company profile block and fill in the legal name, tax code, address, country, industry, contact email, hotline, website, bank, account number and currency. Leaving some fields empty is fine — you can complete them later.

  

• 5

  Add your own fields if you need them. If your industry has specific details, add a custom field, for example Number of stores. Fields you add can be renamed, deleted, or dragged to reorder.

  

Four steps to verify

• 1

  Save the website first. Fill in the website field in Company profile and save. If you click verify before saving, Orova says: Enter and save your website before verifying.

  

• 2

  Get the TXT record. Open the Verify website block. Orova shows a TXT line generated for you. Copy the whole line without changing a single character.

• 3

  Paste it where you manage your domain. Sign in where you bought the domain, go to DNS management, add a record of type TXT and paste the line you copied. Save it.

• 4

  Come back to Orova and run the check. Click the check button in the Verify website block. A DNS record can take a few minutes to a few hours to propagate, so not seeing it immediately is normal. If Orova says: TXT record not found yet… then wait and check again.

Invite your first person

• 1

  Open workspace settings. From the top bar, open the settings of the workspace you have open. The page has a row of tabs: Info, Members, Departments, and depending on your role also Permissions, Plan, Quota, Support.

• 2

  Click the Members tab. The member table appears. If you have just created the workspace, the table has a single row: you, as Owner.

  

• 3

  Type the email of the person you want to invite. Scroll down to the invite block. Type their work email exactly. One wrong character and the email goes somewhere else, and that person receives nothing.

  

• 4

  Pick a role. Pick Admin — manages members if that person will invite others. Pick Editor — manages tasks if they only run the hands-on work. When in doubt pick Editor; you can change it later.

  

• 5

  Click Send invitation. The system sends an email with a confirmation link right away. The new row appears in the Pending acceptance block along with the count in parentheses.

  

• 6

  Remind the other person to open the email. The invited person clicks the link in the email. If they are not signed in, the page shows the heading Workspace invitation along with the invited email. They click Join workspace and that is it — their name appears in the member table.

• 1

  Change a role. In the member table, switch the role field on that row to Admin or Editor. It takes effect the next time they reload the page.

• 2

  Remove someone from the workspace. Click the remove button at the end of the member row. That person loses access to this workspace, but their personal account stays.

• 1

  Open the Permissions tab. The page lists the permission groups this workspace has. You add a new one with the create-group button at the top of the list.

  

• 2

  Click a group to edit it. The screen shows a matrix: one row per module, one column per type of permission. Ticking a box allows that group to do that thing.

  

• 3

  Assign a permission group to a member. Go back to the Members tab and pick a permission group on the member row you want to change. They reload the page and it is in effect.

• 1

  Open the Departments tab. There are two views: List and Chart. The list is for adding and editing quickly, the chart is for seeing the whole hierarchy at a glance.

  

• 2

  Add a department. Fill in Department name. Pick a Parent department if this one sits under another. Pick a Department lead from the member list. Leave the parent empty and the department sits at the top level.

• 3

  Arrange the hierarchy by dragging. Drag one department onto another to make it a child. The tree allows up to 10 levels. Departments you have not placed sit in the Unassigned group with a count.

Check the quota wallet

• 1

  Open the workspace Quota wallet page. Go to the wallet section of the workspace. The page title is Quota wallet followed by your workspace name.

  

• 2

  Read the row of four numbers at the top. Your balance is the quota you have left. Used last 30 days is how much you have spent recently. Added last 30 days is the new quota that came in. Transaction history is how many transaction rows you have.

  

Change plan or cancel renewal

• 1

  Open the Plan page. The Plan tab sits in the tab row of workspace settings. This tab only appears for people allowed to handle payments.

  

• 2

  Pick the plan you want. Click subscribe on that plan. The page moves to the payment gateway. Once you have paid, you land back on Orova with a message confirming the subscription.

• 3

  Cancel renewal when you no longer want it. Click cancel renewal. The plan stays valid until its expiry date; it simply will not charge you next cycle. To go back to the free level, choose the free plan.

• 1

  Scroll to the buy-more-quota block. This block has three ready-made sizes: Small pack, Medium pack, Large pack. The price and the amount of quota are shown on each card.

  

• 2

  Pick a size and pay. Choose the pack, choose how to pay, finish. The quota lands in the wallet as soon as the payment is confirmed, and you see a Top-up row in the transaction history.

• 1

  Choose to pay by bank transfer. The system creates an order and shows a bank QR code along with the Bank, Account number, Account holder, Amount and Transfer memo.

  

• 2

  Transfer the money, keep the memo unchanged. Scan the QR with your banking app, or type the account number and the amount by hand. The Transfer memo has to stay exactly as shown, without a single extra word.

• 3

  Wait for the page to report success. Leave the page open. It keeps checking the status until the bank reports back, usually within a few minutes. Then it shows a success message and the quota lands in the wallet.

• 1

  Open the auto top-up block on the Plan page. Click connect a payment method, follow the payment gateway, then come back to Orova.

• 2

  Turn auto top-up on. Flip the switch and save. Every time the system tops up, you see a Top-up row in the wallet transaction history.

• 3

  Disconnect when you no longer need it. Click disconnect in the same block. From that moment the system stops charging you.

Fill in your details and change your picture

• 1

  Open the Account page. Click your name or your picture in the top bar, then choose the account item. The page opens on the Personal information block.

  

• 2

  Fill in the fields, then click Save. Fill in at least your full name and job title. Click Save, wait about a second, and the Saved flag means you are done.

  

• 3

  Upload a profile picture. Click the picture area and choose an image file from your computer. It appears as soon as it uploads. A file that is too large, in the wrong format, or empty is rejected with a message saying why.

• 4

  Add a contact channel. In the Contact channels block, click Add contact. Pick a type — a phone number, Zalo or a website, for example — then fill in the value. You can add several rows. Click Save.

  

• 5

  Change the interface language. Pick a language in the Language field, then save. Every button label and menu switches to that language. This setting is yours alone and does not affect colleagues.

  

• 6

  Choose the reports sent by email. In the Reports block, pick the weekly report and the day you want it, or the monthly report and the day of the month. Choose Off if you do not want them. Click Save.

  

• 1

  Open the Change password page. From the Account page, switch to the change-password item in the secondary tab row.

• 2

  Fill in three fields. Your current password, the new password, and the new password again. The new password has to be at least 8 characters, and the last two fields have to match exactly.

• 3

  Save, then try it. After changing it, sign out and sign back in once with the new password. That way you know for sure you remember it correctly.

• 1

  Open the workspace support page. Go to the support section of the workspace. The page opens on the New request tab.

  

• 2

  Pick a topic. Each topic has a short description right beneath it. Picking the wrong one is fine — inside the request there is a button to change the topic.

  

• 3

  Write the subject and the message. One sentence for the subject. The message should say three things: what you were doing, what you expected to see, and what you actually saw. Copy the error text word for word if there is one.

  

• 4

  Attach screenshots. Click the attach button and pick an image. One full-screen screenshot often saves several rounds of back and forth.

• 5

  Click Send request. You see a message confirming it was created. The request moves to the History tab with the status Open.

  

• 6

  Follow it and reply. Open the History tab. The table shows Date, Subject, Sender, Messages and Status. Click a row to read it and keep replying inside the same request.

• 1

  Open the affiliate page and turn it on. The first time you go there, you see the programme page with two checkboxes: agreeing to the affiliate policy, and agreeing to the affiliate data privacy terms. Tick both, then click Agree and activate. Miss one and the system tells you that you need to agree to the policy first.

  

• 2

  Get your referral link. Once it is on, the Overview tab shows your code and your referral link. Copy it and send it to the people you want to refer.

• 3

  Create a custom link. To send people to a specific page, a blog post for example, paste that URL into the custom link field. The tool only accepts URLs that belong to orova.vn.

• 4

  Check customers and commission. The Customers tab lists the people who signed up through your link. The History tab records every commission event. Until someone signs up, both tabs are empty — that is normal.

• 5

  Fill in your payout details. The Payout info tab is where you declare how you want to be paid, by PayPal or by Vietnamese bank transfer. The payout request button only turns on once your balance reaches the minimum shown on the page.