OROVA.VN — BIZ AI AGENT

/ Orova Recruit guide

Use Orova Recruit
one step at a time.

Walk through a full hiring round: from the job description to the email that lands in your candidate's inbox.

Orova Recruit handles the whole hiring round in one place. You open a job opening, collect CVs, let AI screen them, book interviews, score them and email your candidates.

This guide is written for someone who has never opened Orova. Every section starts by explaining the new words, then walks through the clicks.

One principle runs through the whole guide: AI scores and records the evidence, you make the call.

00 · Introduction

What Orova Recruit is

One hiring story from start to finish, all inside a single module.

Orova Recruit

This is the hiring part of Orova. Picture it as a filing cabinet that can read: you drop in the job description and the CVs, it reads them for you and ranks the candidates.

The module follows the exact order of a real hiring round. You don't need to know any of the jargon up front — just work your way down.

  1. Open a job opening — for example “Head barista”.
  2. Add the JD (job description) and let AI extract a set of scoring criteria.
  3. Upload candidate CVs and let AI score each one against those criteria.
  4. Prepare interview questions for each person.
  5. Book the interview room and time.
  6. Take notes during the session, score the interview, pick your person.
  7. Send the invitation, the offer or the rejection email, under your own company name.

Tip

How to read this guide

You can follow every step on your real account as you read. Each section says exactly where to click, what to type and what you will see afterwards.

01 · Before you start

Three words you will meet all the way through

Learn these three words first and the rest of the guide reads very quickly.

Workspace

This is your “company” inside Orova. Every job opening, CV, email template and quota wallet belongs to the workspace, not to you personally. Colleagues you invite share the same storage.

Job opening

This is one role you are hiring for. Think of it as its own box holding the JD, the criteria, every CV, the interview questions and the bookings for that one role.

Quota

This is the workspace's spending unit for AI, like money in a shared wallet. Every time AI does work for you, quota is deducted based on how much AI was actually used.

Anything you do yourself — typing, editing criteria, booking a slot, picking a person — costs no quota. Only the actions with “AI” on them cost anything.

Note

The quota cost always shows before you click

Before every AI action, Orova asks you to confirm and tells you that the action spends quota. You still have time to cancel.

How to get in: open your workspace and pick Recruit in the tab bar at the top. Orova takes you straight to the Job openings screen.

02 · Create an opening

Create your first job opening

The first job is always to create an opening. Everything else hangs off it.

JD status chip

This is the small label next to the opening name in the table. It tells you whether the opening already has a scoring criteria set: No JD yet, Analyzing, Ready or Analysis failed.

The Job openings screen lists every role your company is hiring for. When there is nothing yet, the screen only shows the line “No job openings yet.”

Create an opening

  • 1

    Click New opening. The button sits in the top right of the Job openings screen. There is no name box and nothing to confirm: one click creates the opening straight away.

    Job openings screen with the New opening button circled
    Click New opening at the top of the Job openings screen.
  • 2

    The new opening opens. Orova jumps straight into the detail page of the new opening. You land on the JD & Criteria tab with an empty JD — exactly where the next step happens.

    Detail page of a new opening with an empty JD box and the Analyze JD button
    After creating, you land on the JD & Criteria tab with an empty JD.
  • 3

    Rename it right on the page. The new opening is called “New opening” for now. Click the Position name box on the detail page and type the real name, for example “Head barista”.

    Position name box of a new opening, still named New opening
    Type the real role name into Position name.
  • 4

    Go back to the list. Each opening is one row in the table. The CVs column shows how many applications came in, and the status chip tells you whether it is ready to score.

    Job openings table listing Head Barista and Marketing Executive with CV counts
    Each opening is one row: ID, CV count, creator and date.
Buttons and columns on the Job openings screen
Button / fieldWhat it doesNotes
New openingCreates a new opening at once and opens itCosts no quota
Position nameThe display name of the openingStarts as “New opening”; rename it on the detail page
Search openings…Filters the table you are looking atFilters as you type
Position columnThe opening name plus its JD status chipClick the row to open the detail page
CVs columnHow many CVs were uploaded to that openingGoes up every time you upload more
ID columnThe opening reference Orova generatesHandy when you discuss it with a colleague
Created by · Created columnsWho opened the role and whenRead-only
Delete openingMoves the opening to TrashCan be restored
Trash tabShows deleted openingsHas Restore and Delete forever

Warning

Delete forever really means forever

Clicking Delete opening only moves the opening into Trash, and Restore brings it back. But Delete forever in Trash wipes the CVs and the scoring results permanently — there is no undo.

03 · JD & criteria

Build the JD and the scoring criteria

This is the most important step. Good criteria are what make AI score CVs the way you would.

JD (job description)

This is the job description you normally post: what the job involves, what you need, what you prefer. Orova reads the JD to generate the criteria it scores CVs against.

Evaluation criterion

This is one requirement pulled out of the JD, for example “2+ years of barista experience”. AI checks every CV against every criterion instead of scoring on gut feel.

Weight

This is how important a criterion is, scored from 1 to 10. A criterion weighted 10 moves the total score far more than one weighted 1.

You are on the JD & Criteria tab of the opening detail page. The top half is the JD box, the bottom half is the Evaluation criteria table — empty for now.

Option 1 — bring in a JD you already have

  • 1

    Paste the content straight in. Click the large box that says “Or paste the JD content here…” and paste your job description. Orova saves it for you: you see “Saving…” and then “Saved automatically”.

    JD box filled with the Head Barista job description
    Paste the JD straight into the big box; it saves by itself.
  • 2

    Or upload a JD file. Click Upload JD and pick a file. Orova accepts PDF, Word (DOCX/DOC), TXT, RTF, ODT and JPG/PNG images, up to 10MB per file. Uploading a JD file uses AI to read it, so it spends quota.

    Upload JD button circled under the JD box
    Upload JD takes a PDF, Word, TXT or image file up to 10MB.

Option 2 — let AI write the JD for you

  • 1

    Type a few bullet points. In the JD box, jot down only the essentials: the role, how many people it manages, the experience you want, what you prefer. Three to five lines is enough.

  • 2

    Click Write JD with AI. The button sits right above the JD box. AI reads your bullets, writes a full JD and fills in both the title and the description box. This action spends quota.

    Write JD with AI button circled next to Upload JD
    Write JD with AI turns your bullet points into a full JD (spends quota).
  • 3

    Read it back and edit. AI writes what you asked for, but it doesn't know your internal context. Edit directly in the box — Orova still saves automatically.

    Position name and JD box circled for a final read-through
    Read the title and the JD back and edit them in place.

Analyze the JD to get the criteria

  • 1

    Click Analyze JD. The button sits under the JD box. The screen shows “AI is analyzing the JD…” for a few seconds. This action spends quota.

    Re-analyze button circled below the JD box
    Analyze JD (Re-analyze once done) builds the criteria table.
  • 2

    Watch the criteria table fill in. The Evaluation criteria table fills with rows, each with three columns: Group, Criterion, Weight. This is the yardstick AI will use on every CV for this opening.

    Criteria table with eight rows of group, criterion and weight
    The criteria table: group, criterion text and a weight for each row.
  • 3

    Adjust it to match what you want. Change the Group, rewrite the text in the Criterion column, adjust the Weight. Click Add criterion for a blank row. Every time the table changes, Orova saves it and calls AI to split the criteria into smaller points, so it spends quota.

    Add criterion button and the last weight box circled
    Change a weight or click Add criterion for a new row.
  • 4

    If you want to start over. Edit the JD content, then click Re-analyze. The criteria table is rebuilt from the new JD.

The five criterion groups
GroupWhat it meansNotes
RequiredMissing it means rejectionA CV matching less than half of the required criteria lands on Fail, even with a high total score
ImportantStrongly needed, moves the score a lotGive these a high weight
PreferredNice to have, still considered without itUse it for certificates and bonus skills
BasicBaseline requirements everyone should meetUsually a low weight
FlexibleNegotiableBarely moves the total score

Set the pass threshold and the review band

  • 1

    Fill in Pass threshold. This is the percentage a CV needs to be marked Pass. The field sits right under the criteria table. A CV scoring at or above this level passes.

    Pass threshold box set to 70 circled
    Pass threshold: a CV at or above this percentage is marked Pass.
  • 2

    Fill in Review band. This is the percentage window just below the pass threshold. A CV landing in that window is marked Review so you can look at it yourself instead of rejecting it outright. These two numbers decide which group every CV goes into.

    Review band box set to 15 circled
    Review band: the window below the threshold marked Review.

Hand the opening to the right people

  • 1

    Click Recruiters. The button sits at the top of the opening detail page. A dialog opens listing the members of your workspace.

    Recruiters button circled at the top of the opening page
    Click Recruiters to choose who can work on this opening.
  • 2

    Pick an access level per person. There are four levels: Use default, Can edit, View only, No access. Anyone set to No access will not see the CVs of this opening.

    Recruiters dialog with the default access dropdown set to Can edit
    Pick an access level: Can edit, View only or No access.

Warning

The order is not optional

Always follow JD → `Analyze JD` → then score CVs. Click score before the criteria exist and Orova answers “No criteria yet — analyze the JD first.” and scores nothing.

Tip

Don't let AI decide the weights for you

AI pulls out criteria very quickly, but it doesn't know what this role really needs most. Two minutes spent adjusting Group and Weight completely changes the quality of the ranking.

04 · Upload CVs

Upload candidate CVs

You can drop in a whole folder of CVs. Orova reads every file for you.

CV Screening

This is the screen that holds every CV of one opening and their scoring results. On the opening detail page, the CVs & Results tab is only the doorway — clicking it opens the real CV Screening screen.

Machine-readable CV

This is a file a machine can pull text out of, for example a PDF exported straight from Word. Screenshots and blurry scans are a struggle to read and often end up as Unreadable.

Get CVs into the opening

  • 1

    Open the CV Screening screen. On the opening detail page, click the CVs & Results tab. With no applications yet, the screen shows “No CVs yet. Upload CVs to start scoring.” along with the two upload buttons.

    CV Screening screen for Head Barista with three CV rows
    The CV Screening screen of an opening, with the upload buttons on top.
  • 2

    Click Upload CVs to pick individual files. Your computer's file picker opens. Hold Ctrl (or Command on a Mac) to select several files at once.

    Upload CVs button circled in the toolbar
    Upload CVs opens your file picker for one or many files.
  • 3

    Or click Upload folder. Use this when you have already gathered the CVs into one folder on your computer. Orova takes every valid file in it and skips the rest.

    Upload folder button circled next to Upload CVs
    Upload folder takes every valid CV inside one folder.
  • 4

    Wait for the upload bar to finish. An “Uploading CVs” card appears with the line “Uploading {done}/{total}…”. Once it finishes, Orova reports “{n} CVs received.” and the new rows show up in the CV table.

  • 5

    Check the skipped-files line. If a file has the wrong format or is too heavy, Orova rolls them into one line: “{n} files skipped (format or over 10MB).” Review those files and upload them again.

CV upload limits
ItemLimitNotes
Accepted formatsPDF, DOCX, DOC, TXT, MD, RTF, ODT, JPG, JPEG, PNG, WEBPAnything else is skipped
Size per file10MB maximumOversized files are skipped with a single combined notice
CVs per opening500 maximumCounted across the whole opening
Files per upload batch100 maximumPick more and Orova splits them into batches
QuotaNothing on uploadOnly spent when you click score in the next section

After uploading, every CV row carries the Not analyzed chip. The Candidate column is still empty because the name only appears once AI has read the file.

Tip

Prefer PDFs with real text

A PDF exported from Word gives the best results. Photos of a CV or blurry scans often end up as Unreadable, and then you have to open the file and read it yourself.

05 · AI screening

Let AI score the CVs

One click, and AI works through the applications one by one against the criteria you just built.

Background run

This is work that runs on Orova's servers, not in your browser. Close the page, shut down your computer, come back later — the job keeps going and the results are still there.

Point-by-point scoring

AI breaks each criterion into several “points”. A result written as “4/6 points” means the CV matches four of the six points of that criterion, with a quote from the CV as evidence.

Your call

This is the column for a human opinion, kept separate from the AI screening column. AI ranks candidates so you don't have to read everything, but the final verdict is still yours to write.

Run a scoring pass

  • 1

    Click Analyze all. The button sits above the table on the CV Screening screen. A confirmation box appears, telling you how many CVs will be scored and that each CV spends quota based on actual AI usage.

    Analyze all button circled in the CV toolbar
    Analyze all scores every CV against the criteria (spends quota).
  • 2

    Or score just a few applications. Tick the checkboxes on the rows you want. A toolbar appears at the bottom with Analyze, Delete, Clear. This suits the case where you have just added a handful of CVs.

    Bottom bar showing 2 CVs selected with the Analyze button circled
    Tick a few rows, then use Analyze in the bottom bar.
  • 3

    Confirm and leave it running. The Scoring CVs card appears, counting “{done}/{total} CVs done” and showing “Scoring: {file name}”. Each CV takes a few dozen seconds, so six CVs land somewhere around three to six minutes.

  • 4

    Leave the page if you want. Right under the progress card is the line “You can leave this page — scoring runs in the background.” Go do something else and come back to the results.

Read the results

  • 1

    Look at the Score and Result columns. The score is the weighted average across every criterion. The Result column turns that score into one of three easy-to-read chips, based on the thresholds you set.

    CV table with Score and AI screening columns circled
    Score and the Pass/Fail chip sit side by side for each CV.
  • 2

    Click a row. A result popup opens, headed by the CV file name. It holds the candidate details (full name, email, phone, years of experience, most recent position), the overall comments and the per-criterion scoring table.

    Evaluation popup for Lê Minh Tuấn: 92%, Pass, candidate info and criteria
    The result popup: candidate info, overall comments, per-criterion scores.
  • 3

    View the original CV right there. Click View CV to open the original file inside Orova instead of downloading it. PDFs and images display directly, Word files are rebuilt as a text page. There is a button to open it in a new tab and one to download it.

    CV file name cv_le_minh_tuan.pdf circled in the table
    Click the file name to open the original CV inside Orova.
  • 4

    Write down your own opinion. Use the Your call column to record the human verdict. It never overwrites the AI score — the two columns sit side by side so you can compare.

    Your call chip set to Not rated circled on a CV row
    Record your own verdict in Your call; the AI score stays as is.
What the chips in the Result column mean
ChipWhat it meansNotes
Not analyzedThe CV is uploaded but not scored yetClick Analyze all to score it
AnalyzingThis CV's turn is happening nowGive it a few dozen seconds
PassScore at or above the pass thresholdThe group to invite to interview first
ReviewScore falls inside the review bandWorth opening yourself before rejecting
FailBelow the review band, or missing Required criteriaA high total score can still land here
UnreadableThe machine could not pull text out of the fileA broken file, a password-protected one, or a blurry photo

Warning

Running out of quota mid-run

The run stops and reports “Out of quota — stopped. Unscored CVs stay Not analyzed.” Top up your quota and click score again — the CVs already scored are not scored a second time.

Note

When the progress card sits still

If a run is still alive and you click again, Orova returns that same run instead of starting a new one — the button is not broken. Only after the run has been idle for over ten minutes does the system treat it as stuck and let you run it again.

06 · Interview questions

Prepare the interview questions

One shared set for the whole opening, plus tailored questions for each candidate.

Shared set (from JD)

This is the question list used for every candidate of one opening. AI builds it from the JD and the criteria, so the questions land on exactly what you need to check.

CV-tailored set

This is one candidate's own question set. AI reads their CV and rewrites the shared set to ask directly about the details in their application.

The screen lives under Interview ▸ Questions. Two dropdowns sit at the top: Opening and Candidate. Pick the opening first, and leave the candidate box empty while you work on the shared set.

Build the shared question set

  • 1

    Pick the opening. Click the Opening dropdown at the top and choose the role you are preparing for. With no questions yet, the screen shows “No questions yet — click “AI from JD” or “Edit manually” to type your own.”

    Opening dropdown open with the list of job openings
    Pick the opening you are preparing questions for.
  • 2

    Click Generate. AI reads the JD and the criteria and writes out the question list. A few seconds later the questions fill the screen. This action spends quota.

    Generate button circled next to the shared set
    Generate writes the shared question set from the JD (spends quota).
  • 3

    Edit and add. Click Edit manually to change the wording of any question. Click Add question to add one of your own. Neither costs quota.

    Click to add a question row circled
    Add your own question by hand at no quota cost.

Make a personal set for one candidate

  • 1

    Pick the candidate. Click the Candidate dropdown at the top and choose a person. The list comes from the CVs uploaded to that opening.

    Candidate dropdown open with the candidate list
    Pick a candidate to build a personal set.
  • 2

    Click Generate. With a candidate picked, Generate reads that person's CV and rewrites the question set to ask directly about the experience and projects in their application. This action spends quota.

    Candidate Lê Minh Tuấn selected with the Generate button circled
    With a candidate picked, the AI button tailors the set to that CV.
  • 3

    Reuse it for the whole group if you like. Click Apply to all to push the set you are looking at to every candidate of the opening. Orova reports “Applied to {n} candidates.” This action costs no quota.

    Apply to all button circled
    Apply to all pushes this set to every candidate of the opening.

Tip

Do the shared set first

Get the shared set tight against the JD before you tailor per CV. The other way round, you end up rewriting it again and again and spending extra quota on every AI call.

07 · Interview schedule

Schedule interviews and book rooms

Once you have a few candidates worth meeting, you invite them in. Orova keeps your company's room list and every booked interview on the same calendar.

Room

Where the interview takes place. You set it up once and reuse it forever. Each room has booking hours and a default length for one interview.

Booking hours

The hours of the day when that room accepts bookings. For example 09:00–17:00. Anything outside this window is blocked and not saved.

Interview

A slot on the calendar. It ties four things together: the job opening, the candidate, the date and time, and the room. The invite email goes out through the Interview just scheduled rule in Candidate emails.

Open the Schedule area in Orova Recruit. This screen answers two questions: who is coming this week, and which room is still free.

Main buttons on the Schedule screen
Button / fieldWhat it doesNotes
RoomsOpens the company room listSet rooms up before you book. With no room yet you see “No rooms yet — click Add room.”
Book interviewCreates a new interview on the calendarPick the opening, candidate, date, time and room
Same hours dailyUses one time window for the whole weekClear it if each day has different hours

Do it in this order

  • 1

    Set up the rooms first. In the Schedule area, click Rooms. A dialog called “Interview rooms” opens. Fill in the room name, its booking hours and the default length of one interview. Turn on Same hours daily if every day is the same. Save, and the room appears in the list right away.

    Interview rooms dialog with two rooms and Same hours daily
    Set up rooms with booking hours and a default length.
  • 2

    Book one interview. Click Book interview. Pick the Job opening, then pick the Candidate from the CVs of that same opening. Choose the date, the start time and the room. Save, and the interview appears as a block on the calendar.

    Book interview dialog with Head Barista and Lê Minh Tuấn selected
    Book interview: pick opening, candidate, date, time and room.
  • 3

    Look at the whole week. The calendar has a day view and a week view. Each interview is a block carrying the candidate's name. You can check at a glance whether anyone is booked back to back, or which room is full.

    Week calendar with two interview blocks on Saturday and Sunday
    The week view shows every interview as a named block.

Note

Two blocking messages you will meet when booking

“Outside {phong} hours ({mo}–{dong}) — pick another time or room.” means the time you picked falls outside the hours you set. “{phong} already has an interview at {gio} — pick another time or room.” means it clashes with another interview. Change the time or the room and it saves.

Tip

Set wide booking hours to save trouble

If your company interviews flexibly, set wide booking hours from the start. You then avoid editing the room every time you want an early or a late slot.

08 · Interview notes

Take notes while the interview runs

During the interview you write down what the candidate says. These notes are exactly what the AI reads at the review step, so the more concrete they are, the more accurate the scoring.

Interview notes

The lines you type while talking to the candidate. Each candidate has their own notes box, like a chat thread.

Transcription

Turning the speech in a recording into text. You speak, the machine types. The AI does this work, so it spends quota.

Interview session

One interview round you have closed. Once you save the session, the notes of that round are stored. The next round starts on a fresh box while you can still read the old one.

Open Interview and pick the Notes tab. Choose the Opening and the Candidate in the two fields at the top of the page. The notes box of that person appears.

Buttons on the Notes tab
Button / fieldWhat it doesNotes
Notes boxType each line by handNo quota
RecordStarts listening to and recording the interviewThe browser must be given microphone permission
Stop & transcribeStops recording and turns the speech into textSpends quota. Audio file up to 300 MB
Listening languagePick the language the candidate is speakingThe wrong language gives a badly wrong transcript
Save sessionCloses the current interview roundAsks “Save the current notes as an interview session?” before saving
  • 1

    Open the notes box of the right candidate. Pick the Opening first, then the Candidate. Before you write anything the box says “No notes yet…”. The Record button sits right there.

    Opening and Candidate dropdowns circled on the Notes tab
    Pick the opening, then the candidate you are interviewing.
  • 2

    Type while you listen. Type one short point per line. Each line saves itself and carries the time it was written. This costs no quota and always works, even in a noisy room or on a machine with no microphone.

    Six timed notes above the note input box, which is circled
    Type one point per line; each line saves with its time.
  • 3

    Or let the machine listen for you. Click Record, the browser asks for microphone permission, and you click Allow. On Chrome, Edge and Safari the machine listens and types as you speak. Other browsers only record, and the text is transcribed afterwards.

    Microphone Record button circled next to the language picker
    Record lets the browser listen and type for you.
  • 4

    Stop and get the text. Click Stop & transcribe. The AI listens back to the file and appends the text to your notes box. This step spends quota, and the number shows before you click. Audio files are accepted up to 300 MB.

  • 5

    Close the interview round. When the interview is over, save the notes as a session. The screen asks “Save the current notes as an interview session?”. Agree and that round is stored, ready to read any time.

    Save session button and Round 1 session picker circled
    Save session stores this round of notes.

Tip

Write the criterion name into your notes

Write down the point you are checking, for example “shift lead: has led 6 people, plans shifts weekly”. The AI scores against the question sheet, so notes that follow the questions produce closer scores.

Note

Three common error messages

“Microphone permission was denied.” — you did not click Allow, or the browser blocked it. “This recording is empty — no audio came through.” — the wrong microphone device is selected, or it is muted. “No transcriptions left for today.” — you used up today's transcription runs; keep typing by hand or come back tomorrow.

09 · Review and final call

Score the interview and pick your person

Notes are raw text. The Review tab turns that raw text into comparable scores, puts the candidates side by side, then records your final decision.

Question sheet

The set of questions you built in the previous section. The AI scores the interview by checking the notes against this exact sheet, not on gut feeling.

Final call

A real person's verdict: Hire, No hire or Not decided. The AI is not allowed to set this value. It only changes when you click.

Open Interview and pick the Review tab. Choose the opening you are hiring for. The table lists every candidate together with their CV score and interview score.

Buttons on the Review tab
Button / fieldWhat it doesNotes
Review allThe AI reads the notes and recordings, then scores against the question sheetSpends quota. Any recording not transcribed yet costs the transcription on top
AI recommendationThe AI compares the candidates and names who stands outNeeds at least 2 candidates with a scored CV. Spends quota
Final call columnYou settle on Hire, No hire or Not decidedThis is what the automatic email rules in Candidate emails run on
Recording upload fieldAttaches an existing recording to the candidate's rowTakes the common audio formats and MP4 video
Export PDFDownloads the evaluation file to your machineNo quota
  • 1

    Click Review all. The AI reads each candidate's notes and scores them against the question sheet. The screen runs progress lines such as “Candidate {i}/{n} · {name}” and “AI is scoring against the question sheet…”. Each candidate takes a few dozen seconds; wait until the table shows scores.

    Review all button circled next to Download PDF
    Review all scores each interview against the question sheet (spends quota).
  • 2

    Read the evaluation table. The table puts the CV score next to the interview score of the same person. Whoever looks strong on paper but weak in person, or the other way round, stands out here immediately.

    Review table with CV score, interview score and verdict for three candidates
    CV score and interview score sit side by side for each person.
  • 3

    Ask the AI to compare the candidates. Click AI recommendation. The AI ranks on both the CV score and the interview score and gives a reason for each person. It needs at least 2 candidates with a scored CV, otherwise the screen says “Need at least 2 screened candidates to compare.”

    AI comparison ranking three candidates with Lê Minh Tuấn as AI pick
    The AI ranks candidates with a reason each; it is advisory only.
  • 4

    Make the final call. In the Final call column, pick Hire for the person you take and No hire for the one you do not. Leave it on Not decided while you are still thinking. The automatic email rules in Candidate emails use this value.

    Final call menu open with Not decided, Hire and No hire
    Set the Final call: Hire, No hire or Not decided.
  • 5

    Export the evaluation file as PDF. Download a PDF that holds both the CV screening part and the interview part. Handy when you have to present to your manager or archive the hiring file.

    Download PDF button circled
    Download PDF exports the CV and interview evaluation.

Warning

You decide, not the AI

The AI only ranks and explains. Accepting or rejecting a human being is your job. Read the quoted evidence in the scoring before you settle, especially when two people score close together.

10 · Candidate emails

Email candidates from your company mailbox

Candidates deserve an answer, including the ones you reject. Orova sends through your company mailbox, so the letter reaches the candidate in your company's name, not Orova's.

App password

A separate password Gmail issues to each outside application. It is not the password you use to sign in to Gmail every day.

Email template

A ready-made letter frame for one purpose, for example the interview invite. Templates have no type, so give each one a name that says what it is for. Every time you send, your content is wrapped in this frame.

MailFlow rule

An automation: when a candidate enters a given status, the system sends a given template. Set it once, it applies to the whole workspace.

Open the Contact area. It holds three tabs: Email account, Templates and Send email. Work through them from left to right.

The three tabs of the Contact area
Button / fieldWhat it doesNotes
Email account tabDeclares the mailbox used to send lettersOnly the workspace owner and admins can edit it
Templates tabWrites letter frames shared by every message to candidatesNo template type to pick; name each template by its purpose, for example “Interview invite, round 1”, “Rejection letter”
AI generateThe AI drafts a template for you to editSpends quota
PreviewShows what the letter looks like before you sendNo quota
Send email tabHolds the automatic sending rules; no compose boxRules send real emails once switched On; drafting a template with AI spends quota

Connect the mailbox first

  • 1

    Open the Email account tab. In the Contact area, pick the Email account tab. You see a Sending account field, an app password field, an SMTP host field and a port field. On Gmail, enter the Gmail address and an app password; on company email, ask your IT team for the host and the port.

    Email account tab with the sending account form and SMTP fields
    Open the Email account tab to connect Gmail or company SMTP.
  • 2

    Save and wait for Connected. Click save. The screen shows “Testing login…” for a few seconds, then turns into Connected. That word means the mailbox works. If it errors, see the FAQ at the end of this page.

    Save & test button and the Not tested status circled
    Click Save & test and wait for the status to read Connected.

Write the templates and send

  • 1

    Create a template and name it by purpose. Go to the Templates tab. Give the template a name that says its purpose, for example “Interview invite, round 1”, “Offer letter” or “Rejection letter”, so it is easy to pick the right one in a rule. Write the content into the template HTML field, or put a few requirements into the notes field for the AI and click AI generate. Asking the AI spends quota.

    Templates tab listing Lumio — Interview invitation, New template circled
    Create a template and name it by what it is for.
  • 2

    Preview before you use it. Click Preview to see the letter exactly as the candidate will. To insert an image, for example your company logo, upload it right inside the editor. Images are accepted up to 3 MB.

    Desktop preview of the Lumio interview invitation email
    Preview shows the letter exactly as the candidate will see it.
  • 3

    Open the Send email tab. This tab holds only the automatic sending rules — there is no To box and no editor for writing a one-off letter. Letters go out through the rules, each wrapped in one of the templates you just made. With no mailbox connected, nothing is sent.

  • 4

    Turn the automatic rules on. In the Send email tab, each rule pairs one condition with one template. The conditions you can pick are: AI screening result, Your call on the CV, AI interview verdict, Final call, Interview just scheduled. Switch the On column and the rule runs.

    Rule Interview just scheduled sending Lumio — Interview invitation, On switch circled
    Each rule pairs a condition with a template; the switch turns it on.

Warning

A rule that is on sends by itself

While a rule is on, the letter leaves the moment a candidate enters the matching status, without asking you. Preview the template and check the spelling before you switch it on. Each rule sends only once per candidate.

Note

Nothing sends until the mailbox is connected

Rules still save without a mailbox, but the screen says “No company email connected yet, so rules can't send.” Once you connect, the rules run normally.

11 · Quota

What spends quota and what does not

Orova does not lock features by plan. Every account can use everything in Orova Recruit. Quota is only spent exactly where the AI actually does the work.

Quota

The AI spending unit of a workspace. Like money in the team's shared wallet. Whoever uses AI draws the shared wallet down.

Before each AI action, the screen tells you that it spends quota and the number shows before you click. You are always asked first; nothing is deducted silently.

Quick reference
What you doSpends quota?Notes
Creating an opening, editing criteria by handNoOnly a data save
Uploading the JD file and uploading CVsNoUploading and scoring are two separate steps
Write JD with AIYesThe AI writes a full JD from your bullet points
Analyze JDYesThe AI splits the JD into criteria
Saving the criteria after editingYesThe AI splits each criterion into smaller points
Analyze all to score CVsYesCounted per CV
Generate or tailoring questionsYesEditing questions by hand is free
Editing questions by hand, Apply to allNoA human action
Stop & transcribe on a recordingYesTyping notes by hand is free
Review all on the Review tabYesCounted per candidate
AI recommendationYesNeeds at least 2 candidates with a scored CV
AI generate and asking the AI to draft a letterYesWriting the template yourself is free
Scheduling, sending letters, exporting PDFNoNo AI involved

Note

What happens if quota runs out mid-run

The scoring run stops and reports “Out of quota — stopped. Unscored CVs stay Not analyzed.” Nothing is lost. Top up on the quota wallet page and click score again; what is already scored is not scored twice.

Tip

How to spend less

Tidy the JD up before you click Analyze JD. Delete the junk CVs before you click Analyze all. Type interview notes by hand instead of transcribing. These three habits cut most of the AI cost.

12 · FAQ

Common questions and how to fix errors

Below are the messages you meet most often in Orova Recruit, with the cause and the fix. Read this before you decide the system is broken.

Most errors here come from the order of work: JD first, analyze the JD, then the CVs. Do it in that order and most of these messages never appear.

The screen says “No criteria yet — analyze the JD first.”

You have not clicked Analyze JD, so the opening has no criteria to check against. Open the opening, go to the JD tab, check that the description field has text, then click Analyze JD. Once the criteria table appears you can score CVs.

I uploaded a batch of files but some were reported as skipped

Files in the wrong format or heavier than 10 MB are dropped, and the system only reports the total count. Check the file extensions and the sizes. Each opening takes up to 500 CVs, each file up to 10 MB.

One CV comes back as “Unreadable”

The file is corrupt, password-protected, or a blurry scan the machine cannot pull text from. Ask the candidate to resend a PDF with real text, not a screenshot. In this case the AI is never called, so no quota is spent.

The CV scoring progress card is frozen and clicking again shows nothing new

Scoring runs in the background and only counts as stalled after about 10 minutes without a heartbeat. While the run is still alive, clicking again returns the same run instead of starting a new one. Wait past that mark, then click Analyze all once more.

Scoring stopped with “Out of quota — stopped.”

The workspace quota wallet ran dry mid-run. The CVs that were not scored stay Not analyzed, so nothing is lost. Top up on the quota wallet page and carry on scoring.

Booking an interview is blocked and will not save

There are two causes. Either the time you picked falls outside the room hours, and the message names the room and its hours; or that room already has another interview at exactly that time. Change the time or the room, or widen the room hours in the Rooms dialog.

Interview invites are not going out

Check two things. First, the Email account tab in Contact must have your company mailbox connected and show Connected. Second, in the Send email tab the Interview just scheduled rule must be switched On.

Saving the email connection reports “Email login rejected”

With Gmail you have to use an app password issued by Google, not your normal sign-in password. Create an app password in the security section of your Google account and paste it in. If it says “Could not reach the mail server”, the host or the port is wrong — ask your IT team.

The Email account fields are locked and I cannot edit them

Only the workspace owner and admins can edit the email connection. Ask someone with the right to set it up once; after that the whole team uses that mailbox.

I cannot see an opening a colleague just created

Each opening has its own recruiter list. Anyone set to No access loses that opening from all of their lists, including its CVs and its schedule. Ask whoever created the opening to open the Recruiters dialog and grant you access.

`AI recommendation` says it needs at least 2 candidates

The AI compares, so it needs two or more people with a scored CV in the same opening. Go back to the CV screening screen, score at least one more candidate, then try again.

`Record` does not record anything

“Microphone permission was denied.” means the browser is not allowed to listen; open the site permissions and enable the microphone. “This recording is empty — no audio came through.” means the wrong device is selected or the microphone is muted. If it still fails, type the notes by hand; the scoring works just as well.

Note

Deleting an opening is not immediate

Deleting an opening only moves it to Trash, and you can restore it. Only Delete forever wipes the data for good, with no way back.
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